911 Grapples With Call Increase and Delays Haunt Neighbors

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Kristen Walker takes a call. Photo by Laura Wenus/Mission Local

By Laura Wenus, Mission Local

Lindsey Hoshaw, who lives near Treat and 24th, woke up in the early morning of March 11 to the sound of a woman screaming for help. She called 911. A recording told her to wait for a call taker. She did, for what she estimates was 30 seconds.

Frustrated, Hoshaw hung up and ran outside. To her relief, she found some other neighbors and learned others had already called 911. In five minutes or so, fire trucks arrived on the scene of the fire at 24th and Treat where two adults and three children from the Shaibi family lived. All were taken to the hospital, and within a week, father Mohamed Shaibi and his 13-year-old daughter Amal died. 

Read the complete story at Mission Local. 

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