Hate it when you’re late to work because the Muni driver tells you to get off the train? You’re not the only one. San Francisco’s civil grand jury — a kind of officially sanctioned panel of city residents who report on what doesn’t work in county government — recommended on Thursday that Muni officials do away with the practice of switchbacks. That’s when riders are forced off a Muni train before it makes its usual final stop, and heads in the opposite direction to make up for lost time elsewhere. Muni downplayed the report. “We recognize that anytime you do a switchback, it has an inconvenience to the riders,” Haley said. “So we do everything we can to minimize that,” said John Haley, Muni’s director of operations.
SF Public Press multimedia editor Monica Jensen met with Muni operator Emmanuel Andreas, who was featured in a story in the Public Press’ summer print edition, to discuss how Muni’s on-time performance goals affect drivers.