Vanessa Marrero prepared for an important job one Tuesday in January. In leopard kitten heels and a beige trench coat, she grabbed a folder and hopped into a waiting car outside of John O’Connell High School. She was heading to a student’s home in the Bayview to talk to his mom. As a community school coordinator, Marrero had Carlos’ records in hand. Half an hour later, inside a small apartment furnished with a light lime-green couch, two school certificates tacked to a wall and family pictures in heart-shaped frames, Marrero began the conversation with Carlos’ mom, Angela, in Spanish. He isn’t in trouble, she reassured Angela. No, this was going be a different kind of visit.