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Muni: In elusive quest for 85% on-time performance, computers are displacing eyes on the street
FLOOD OF DATA
THE HUMAN ELEMENT
THE EYES AND EARS
NO CONSENSUS ON PERFORMANCE STANDARDS
AGING EQUIPMENT ADDS TO PROBLEMS
No. 1 Muni riders protested the May service cuts outside City Hall — the deepest cuts in Muni's history. Photo by Steve Rhodes/SF Public Press.
"You'd be surprised what I see out these windows. If you have a problem on one part of the system, it delays the whole thing. I would challenge you to find comparable systems." — JOHN HALEY, Muni transit director.